FAQ's
Frequently Asked Questions
We’ve compiled a list of frequently asked questions to help you find the information you need quickly and easily. If you have a specific question or need further assistance, please don’t hesitate to contact us.
What information do I need to ship cargo from Puerto Rico to the USVI?
You will need to provide a commercial invoice for the merchandise. The invoice should have the name, address, and phone number for the person receiving the cargo in the desired port. If you plan to shop in Puerto Rico to send to the USVI, a copy of the store receipt will have to be submitted when dropping off the merchandise. Used household goods and personal items can be listed on a Performa Invoice for Excise and Customs Clearance.
Do I need a booking?
Vehicles and heavy equipment should be booked in advance to ensure we have space available and the required documentation.
Do I need to clear Excise and Customs when my merchandise arrives?
When shipping from San Juan to the USVI or BVI, Excise and Customs clearance are both required before picking up merchandise. In the USVI we offer to clear your shipment for you for a fee of $20. Interisland shipments do not require Customs Clearance.
What type of payments do you accept?
We accept cash, checks, and major credit cards.
Do you take passengers aboard your vessel?
Unfortunately, we do not accept passengers aboard our vessel.
Do I need a cargo broker?
Personal shipments can be cleared by us for a fee or the customer can choose to clear it themselves. Businesses that have a high-value foreign invoice will require a formal entry which is done by a broker. If a broker is needed, we will be happy to recommend a few that will be able to clear your shipment for you.
Do I have to pay Excise Tax or Customs Duties?
Personal shipments are not required to pay Excise Tax. Businesses are required to pay Excise tax depending on the nature of the shipment. Foreign goods will require customs duties of 6% of the value of the foreign merchandise. US origin goods are exempt from Customs Duties. China made goods are exempt from Customs Duties if the merchandise falls under the free Harmonized Tariff Code. High valued China goods may require a “free” formal entry that can be done by a broker.
How to ship a Vehicle?
The following information is required to ship a vehicle from PR to the USVI or BVI.
DOCUMENTS FOR VEHICLE EXPORTATION
The following information is required to ship a vehicle from STX to STT
- We require the registration or title of the vehicle along with an ID for the person dropping off the vehicle to the port.
- You are allowed to put household goods and personal items in the vehicle once it does not block the rear view mirrors.
- Someone else is allowed to drop off or pickup the vehicle for you. We will need to have the correct information provided when completing our dock receipt.
- You have the option to pre-pay the vehicle in St. Croix or we can send collect to be paid in St. Thomas.
Please call us at 340-773-0441 to ensure that we have space available for your vehicle, heavy equipment or boat.
The following information is required to ship a vehicle from STX to BVI or STT to BVI.
- Please call your local office to make a booking for all vehicles, boats, and heavy equipment.
- Obtain a letter from your bank advising of any liens on the car. If the car was paid for in cash, obtain a copy of the receipt.
- Take the letter / receipt to the Lieutenant Governor’s office. (If you don’t have the letter, they will get it themselves, extending the process).
- The Lieutenant Governor’s Office will give you a letter to take to the Inspection Lane. At the Inspection Lane you will get a VIN check and be given another paper called a “Vehicle Clearance Form.” The Clearance Form is valid for 5 days. When they fill out and stamp it, make certain they fill in the VIN # correctly. This is done at a separate window.
- Bring the keys and all your paperwork to our office so we can email CBP your documents to be inspected before the vehicle can sail.
- All vehicles must be prepaid before traveling to the BVI.
Have Any Questions or Need more info?
Don’t Hesitate To Contact Us Any Time.
